You outsource your IT help desk, your email services and your website but do you know what protection you have and what you get for your money in the contract? I have many conversations with clients about the risk profile of their outsourced IT service contracts that offer critical business dependency. In some cases the discussion happens before a problem but in many cases it is after some unplanned downtime when their Service Level Agreement (SLA) contract was found to be wanting. In this article I will discuss some common problems that I find and what you can do to protect yourself and this is targeted to customers and service providers alike.
We have all seen the many recent news items with high profile and large business related Cyber Security attacks but when talking with clients of all sizes and across all sectors, they all share a concern for the threat at varying levels. When talking further with these clients, they generally feel confused as to what they can do to protect themselves but commonly feel that ‘IT have it covered’ so they are protected and as a result do not need to do anything about managing this risk.
The number one problem that I discuss with clients is backup and recovery with this initiated by both of us in equal quantities. It constantly surprises me that businesses of all sizes have inadequate backup processes for their business systems. Many businesses, whilst having implemented a backup strategy, fail to monitor and test it often resulting in them finding out their backup strategy doesn’t perform adequately when they need it most. In this article I will be covering data protection through backup and recovery to meet clear business, rather than technically, defined objectives.
I have worked with a number of organisations over the last 2 years from the very small micro business to large multi‑national organisations purely in a consultancy role. What has struck me during these engagements is that, since I am no longer selling any hardware, software or solutions, client discussions cover much more and get deeper into the business quicker than in any previous role that I have held and feedback suggests that this is better for the client.
The information technology industry and its’ services are changing with more businesses now subscribing to their computer services through the Cloud rather than purchasing it. This change in service delivery is being looked at by more businesses as it can offer them flexibility, enhanced security and cost savings. We are seeing more software vendors adopting Cloud delivery models for their software for the same reasons but this may not always materialise with the same benefits for their customers. Cloud computing service cost can be confusing and can result in hidden costs and risks if it is not understood properly.