The Apprentice Store is an IT Managed Service Provider based in Inverness in Scotland. We provide provide Remote IT Support, Development and Cyber Security advice to businesses from across the UK. We were formed in 2016 as a social enterprise to create the opportunity of sustainable employment to young people with barriers entering the workforce. We have a diverse and expanding client base from the public, private and third sectors with our technical services team specialising in Microsoft technology and WordPress.
The Apprentice Store is a Real Living Wage employer, a certified Inclusive Workplace and the only IT supplier in Scotland that has been awarded Investment in Young People at Platinum.
We are wanting to add a new and experienced resource to our remote IT support team to take care of our clients. The role offers a range of opportunities to gain experience with Microsoft technologies and passing on knowledge to those entering the sector as part of our social purpose.
The role is working in our remote IT support team that is based in our Inverness office and is under supervision of the Operations Manager. The remote IT support team cares for our clients that are mostly small businesses and use Microsoft 365 for their data storage and eMail services. We have clients from across the UK from a very diverse range of business sectors. Working with smaller businesses requires that there is a need for direct contact with end users and the need to support a range of data systems.
The remote IT support team assists our client with their support incidents but also requests for new service. All incidents are delivered within a service level agreement with care. New service requests involves business needs analysis needing to be completed to ensure that the right solution is proposed for the client. The remote IT support team manages the sales process that relate to their team by assisting clients with any questions.
Whilst many of our clients operate from the Cloud, some operate with on premise servers and network infrastructure. Support services for these on premise network services include Microsoft Server, Microsoft Active Directory, routers, switches and Wireless Networks.
The organisation is committed to the development of young people and as such we expect all employees to support our social purpose by supporting the development of others.
The ideal candidate attributes are as follows:
- 3 years experience of supporting a diverse client base in a remote support role
- 3 years experience of Microsoft 365 user and license management, including Azure AD
- Diverse experience in management of Microsoft 365
- Experience of migrating services to Microsoft 365
- Experience in the support of on premise Microsoft Active Directory based networks
- Experience in Domain Name Services configuration and management
- Experience in VLAN configuration and management
- Good written and oral communication skills
- Ability to support the development of others
Nice to have
- PowerShell experience
- Microsoft Certification
- Cyber Essentials Certification
- Knowledge of ITIL
- Experience of working in an IT MSP
Annual Salary: £25,000 – £30,000 subject to experience
Working Hours : 0900-1700 Mon-Fri
Flexible Working: Whilst the position is office based but we operate with hybrid working
Holiday: 28 days including public holidays plus your birthday off
email your application to [email protected] if you are interested in this role
Closing Date – 15th May 2023